Screwfix Sucks Customer Reviews and Feedback

From Everything.Sucks

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999 by Kingfisher plc, who also own B&Q, and is listed on the London Stock Exchange.

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Former Employee - Trade Supervisor says

"Managers have their favorites. Even though I was part of managment, they spoke about you behind your back, let each other get away with coming into work drunk, late, or as and when they liked. Whilst the rest of us so much as picked up the proper work."

Current Employee - Sales Assistant says

"Over worked for minimum wage and a serious lack of training."

Current Employee - Customer Service Associate says

"If you work an 8hr you get 2 10min breaks but will not have the time to take them. Management hates when you take your break Management sit around the corner chatting or on phones while work staff do all the work for less pay and no credit Customers are horrible No care for health and safety expect to climb rickety ladders and wear shoes that are basically destroyed. Workwear isn’t fully covered you do need to provide your own trousers and if there is an inspection expect to be told you can’t wear your screwfix beanie (if you get one) even in winter. Days are busy. Very busy in some stores for what you get paid. No incentives for staff, but management get bonuses so expect to work extra hard so they get more."

Current Employee - Sales Assistant says

"Lack of training. I was still on probation When I had to train the new staff. No support from Head office, if issues are raised they’re shrugged off with no follow up or solution. Constantly asked of for favours, then when you need something in return as was promised you are treated like a difficult uncompromising person. Managers are more about following the exact wording then interpreting solutions for the best results. Many people in authority will say one thing to you then another to their superiors, leaving little but not support. Health and Safety not a priority if it affects the outward appearance of their public profile. Constantly short staffed then criticised for not completing the tasks of a team twice your size, even when exceeding targets. Ruins social life, no emotional energy left to engage in home life."

Former Employee - Supervisor says

"Everything else, back to back shifts, no rotation."

Former Employee - Customer Assistant says

"Corrupt company, refusing to provide PPE during coronavirus lockdown. Deems fence paint an essential product during a global pandemic."

Current Employee - Duty Manager says

"profit over people, no interest in staff safety"

Former Employee - Sales Associate says

"Toxic work environment, management treat you like you should be grateful for being given basic work rights which are required by law. Like they're doing you a favour. Management are sly and put staff against one another. No sensitivity training in regards to mental health or anything else. The management make it clear that they don't want people with commitments (kids) working there and are slowly pushing parents out. Management are lazy and stand at the desk on Facebook even when it's busy and there's ques to the door. Trade staff are entitled and treat screwfix staff and non trade customers like scum. Nepotism is rife!"

Current Employee - Duty Manager says

"Expectations way above and beyond contracted obligations are expected to achieved without recognition or incentive."

Current Employee - Anonymous Employee says

"Thanks for taking the time to leave a review but I'm sorry to hear about your experiences. I can see you're a current employee but it doesn't state which Trade Counter, however I want you to know that the cons you have listed, especially regarding management, are taken seriously, not tolerated and not what we endorse as a wider business. If you feel comfortable to do so, please contact us on reviews@screwfix.com with further information so we can look into this. Your comments will absolutely be passed on to the relevant teams but please do get in touch if you want to discuss in more depth or provide anymore feedback."

Sales Advisor (Former Employee) says

"Management are clicky if your face don't fit they bully you out. They have favourites who pick best shifts and holidays. Management, staff favourites always on mobile phones not doing work when mobile phones are not allowed apparently then others get the blame work not completed. Work elsewhere. Canteen dirty. Expecting you to work breaks. No support.Its a job.Bullying and lack of respect.Firstly, we’d like to thank you for leaving your review. We’re so sorry to hear that your experience at Screwfix did not match your expectations. We're also very concerned about what you said bullying. We strive to do the best for our people so we would welcome a chance to discuss this further with you. Please email reviews@screwfix.com to provide us with more details so we can investigate."

Sales Assistant (Former Employee) says

"I was there on a part time basis worked hard and wanted fulltime so badly. But the manager gave it to her cousin. Horrible place to work the staff are incouraged to be against eachother. The place will be sold off soon anyway nothingabsolutely awful place to beThank you for taking the time to provide us with your feedback. It's our goal to build a company that all our employees can be proud of and enjoy. With this in mind, we're really sorry to hear you have had a bad experience. Could you please email reviews@screwfix.com to provide us with more detailed feedback. Our team will then be able to investigate further."

Retail Assistant (Former Employee) says

"Absolutely disgusting . Rejected me because of my skin colour , my name, my ethnicity and the fact that I’m a girl. It’s just frankly quite rude and meanNo prosToo manyFirstly, we’d like to thank you for leaving your review. We're very concerned about what you said about rejection, that is not what Screwfix stands for. Please email reviews@screwfix.com to provide us with more details so we can investigate."

Service assistance (Former Employee) says

"You have to have a face that fits to get anywhere in the place.if your late due to an accident you still get a record of conversation.they don't care about staff as they know there are loads of people looking for worknonenone"

Assistant (Former Employee) says

"to begin with the place seemed great till you get to know people its like high-school if not worse, the management it worse the your co workers. Management sit having tea and biscuits and on Facebook or chatting with whoever their favourite is that day. Anytime I spoke to management about an issue nothing was ever done about lazy workers or issues with other staff nothing is kept confidential everyone know everything about anyone who works there health issues, home problems issues in storefast paced gets the hours inheavy lifting, bitchiness, rude customers, not fair on hoildays, management take where they want firstFirstly, we’d like to thank you for leaving your review. We’re so sorry to hear that your experience at Screwfix did not match your expectations. We're also very concerned about what you said. We strive to do the best for our people so we would welcome a chance to discuss this further with you. Please email reviews@screwfix.com to provide us with more details so we can investigate."

Sales Assistant (Former Employee) says

"Sack people for having operations unless you are one of the individuals they show favoratism towards. Treat there staff like there worthless and desposable. Misersble dead end job. Honestly the only reason to work here is to hold you down until you get a better job.Discount but when its terrible money then pretty irrelevantFavouratismFirstly, we’d like to thank you for leaving your review. We’re so sorry to hear that your experience at Screwfix did not match your expectations. We're also very concerned about what you said about favouritism. We strive to do the best for our people so we would welcome a chance to discuss this further with you. Please email reviews@screwfix/com to provide us with more details so we can investigate."

Sales Assistant (Former Employee) says

"Company become so big they don’t care about the staff it’s all about making money. Always pressured and not great team spirt, mangers/supervisors think they are above the rest of the staff.Thank you so much for taking the time to leave us your feedback. We’d be more than happy to discuss this further as we really value our employees' feedback. Please email our team on reviews@screwfix.com with more info so we can look into this."

Shop Assistant (Former Employee) says

"Bad place to work for had terrible experience staff rude unwilling to help so can only imagine what they would be like with a new employee staff on phones behind tillnothingeverythingThank you for taking the time to leave us your feedback. We understand your frustration and we’re committed to improving. Would you be interested in discussing the matter further? If so please email us at reviews@screwfix.com"

General Assistant (Current Employee) says

"It feels like you have the job and then they pull the rug from under you. Empty promises. Not a nice experience and they then say keep you on file for future vacancies. Tell them not to bother. Get a job with better pay and benefits.We really appreciate you taking the time to provide us with your feedback. We’re very disappointed to hear about your experiences. We understand your frustrations and we’d like the chance to address your issues. If you're happy to discuss this further then please email our team on reviews@screwfix.com"

Everything (Former Employee) says

"I used to work in the Screwfix warehouse in Stafford. The salary is around 15p more than the minimum wage. I must be ok with lifting 25kg bags of cement,paint all day long. If u stop for a second to say "hi" to someone,immediately one of the bosses (they are thousands,believe me) will come to u and ask u what was the conversation about... If u r late 10 seconds from ur brake u r in a big big trouble. Most of the menagers are from Tesco.We used to call them "The tesco team".So is no chance to progress there. Without overtime u put in ur pocket around 1300. If u r on the street and u don't have anything for breakfast....it's ok for u. But for this money u can find a job in Trinidad and Tobago. Don't do it...Do a favour to ur self..."

Sales Assistant (Former Employee) says

"Management can't settle on decisions, workers are lazy if favoured. Never work here if you care about your job, they'll take advantage of that and par you off for sticking up for yourselfThank you for taking the time to leave us your feedback. Would you be interested in discussing the matter further? If so please email us at reviews@screwfix.com"

Duty Manager (Former Employee) says

"I was dismissed under false allegstions. I was a duty manager there and because one of the assistance was sleeping with the store manager she got me sacked. Far to much expected for the wageNoneEverythingFirstly, we’d like to thank you for leaving your review. We're very concerned about what you said about your dismissal. We strive to do the best for our people so we would welcome a chance to discuss this further with you. Please email reviews@screwfix.com to provide us with more details so we can investigate"

Warehouse Team Member (Former Employee) says

"Worst place to work.Disrespectful management treatment people unfairly,bullying attitude and definitely not family friendly business. Under paying with minimum benefits as everything what promised is never available.We really appreciate you taking the time to provide us with your feedback. We're committed to creating an inclusive, progressive and enjoyable work environment for all our employees. So, needless to say, we’re very disappointed to hear about your experiences. If you're happy to discuss this further then please email our team on reviews@screwfix.com"

Warehouse Assistant/ FLT Driver (Current Employee) says

"This place was nice and clean but the managers don't no what they are doing it is like the blind leading the blind but I can say not all of them are like that but most of them areWe really appreciate you taking the time to provide us with your feedback. We’re very disappointed to hear about your experiences. We understand your frustrations and we’d like the chance to address your issues. If you're happy to discuss this further then please email our team on reviews@screwfix.com"

Warehouse Operative (Former Employee) says

"Terrible Management. No Duty of Care for staff. Staff turnaround is probably the biggest of any retail shop in Barnstaple. Most times Staff don’t even get lunch breaks and when they do they’re almost guilted into not taking them. Sales Assistants aren’t appreciated. Assistant Manager in particular is a very nasty person. Avoid this shop at all costs.Firstly, we’d like to thank you for leaving your review. We’re so sorry to hear that your experience at Screwfix did not match your expectations. We're also very concerned about what you said about our Barnstable store and will look into this. We strive to do the best for our people so we would welcome a chance to discuss this further with you. Please email reviews@screwfix.com to provide us with more details so we can investigate."

Duty Manager (Current Employee) says

"The area managers seem to be more bothered about one strain of the company rather than the bigger picture been the rest of how stores work. They seem to push for unrealistic outcomes for people with no chance to learn or progressWe really appreciate that you have taken the time to provide us with feedback. Good or bad, we encourage all our employees to leave us reviews so we can continue to build a company that works for everyone. We understand your frustrations and would like the opportunity to address your concerns. Would you please email our team on reviews@screwfix.com and provide us with more detailed feedback so we can take this further?"

Supervisor (Former Employee) says

"Absoloutely disgusting place to work. Policies are horrendous. You step expected to have no personal life and spend every second of the day focusing on work. You get bullied out of the company if you become pregnant or have an injury. Absolutely vile and toxic place to work. Do not work here.We really appreciate you taking the time to provide us with your feedback. We're committed to creating an inclusive, progressive and enjoyable work environment for all our employees. So, needless to say, we’re very disappointed to hear about your experiences. We understand your frustrations and we’d like the chance to address your issues. If you're happy to discuss this further then please email our team on reviews@screwfix.com"

Warehouse Operative (Former Employee) says

"Working at DC3 as a temp worker I was made to feel very unwelcome, two shift managers standing their like plumbs watching over you as if your rubbish on the floor making you feel very uncomfortable!! Even on a chilly day, you find you’re self sweating buckets tipping and loading trailers all day, you need to shower at least twice a day to keep your personal hygiene up to standard. I would not recommend Wincanton/Screwfix to anyone at all!!!Thank you for taking the time to provide us with your feedback. It's our goal to build a company that all our employees can be proud of and enjoy. With this in mind, we're really sorry to hear you have had a bad experience.This is definitely not what we strive for at Screwfix, so we would love the opportunity to make it right. Could you please email reviews@screwfix.com to provide us with more detailed feedback. Our team will then be able to investigate further."

SALES ASSISTANT (Former Employee) says

"Managers are bullies. Physically assaulted members of staff and after investigation upon investigation they still get away with it even after being found guilty of it. Management stealing from the shop as wellFirstly, we’d like to thank you for leaving your review. We're very concerned about what you said about bullying. We strive to do the best for our people so we would welcome a chance to discuss this further with you. Please email reviews@screwfix.com to provide us with more details so we can investigate."

Customer Service Advisor (Former Employee) says

"Store full of egocentric arrogant showoffs who have their own click starting from the management who stand around doing nothing all day. The staff that are not part of the click dare not speak up and sheep it all day doing all the work to boot. You can see from the staff turnover always employing part time staff that the management are just not cutting it and are not a pleasure to work with at all. It's their way or the highway and definitely not the screw-fix way. I would not recommend this job if you are looking to work in the Hartlepool store.Firstly, we’d like to thank you for leaving your review. We’re so sorry to hear that your experience at Screwfix did not match your expectations. We're also very concerned about what you said about your experience with management. We strive to do the best for our people so we would welcome a chance to discuss this further with you. Please email reviews@screwfix.com to provide us with more details so we can investigate."

isobel says

"I bought a shower for click and collect. Checked stock availability online at my nearest branch- waited for texted- no text so went to nearest branch to be told that no shower in stock in branch and waiting delivery.my plumber needs this shower ASAP.asked to cancel and told can only cancel when I receive text message and collect shower and that money will take 5 days to be refunded. UNBELIEVABLE. I will never deal with this company again. I will now be taking all my business to TOOLSTATION."

Lee Graham says

"No a trustworthy company, bought a drill from their Irish website on January 4th hoping to have it for Jan 8th, Irish website so I presumed that should be an OK time frame, they don't clearly represent that the goods are coming from the UK, by January 14th I had to request a refund as the drill had still not left the UK. They did refund but what a waste of time, don't bother with these lads outside England, not worth it."

Tomas O says

"Absolutely ridiculous. Ordered an item for click and collect, in Ireland. Changed it to delivery. They sent the item from the UK! 8 days later ! No delivery. Absolute clowns."

Jhp says

"This review is purely for the llandarcy store neath. Absolutely shocking and disgusting service received. We bought exterior wall paint to paint the inside of our garage which was meant to be grey. We started using it and it looked white. We read online that it drys grey so we carried on painting. We left the paint dry and it dried completely white. We went down to the store to get a refund as it clearly was not grey. We showed them photos and the guy went to get the manager. The manager was extremely rude and refused a refund because we had used the whole tub. The manager was not interested in the slightest with our complaint. The customer service team was extremely helpful and refunded us straight away. We bought another paint which stated it was grey and low and behold it’s GREY not WHITE!!"

Clifford says

"I have never needed to complain about ScrewFix before - but their repeated careless in store attitude towards COVID is absolutely appalling. Today yet again I have to express how absolutely disgusted I am to see that the Abingdon Store was yet again allowing people to enter the store with no mask. And aimlessly wander around among customers without any control what so ever. As a company they have a duty of care to their staff and their customers. They should be able to refuse to serve people and company wide they need to adopt that approach. When I pointed out that the two roofing contractors in the store had no masks, the store person advised they are powerless to stop folks coming in, and the company had no real policy on it. Overhearing this conversation was one of their very capable female staff who look terrified as the guys in question who were stood in front of her as she served them were coughing and spluttering away. Screw Fix need to step up to the plate and do their bit for the Country and loose the complacent approach. Follow up to my review above: Contacted the ScrewFix SOS team as per their response to my review and have heard nothing....keep up the good work screw fix. I was about to enter your store today and yet again customers with no masks. So went up the road to Tool Station. They really don’t get it."

Thomas Lister says

"I ordered a drill bit at 4.30 pm, and I recieved a message to say that my order was in process, and I would receive a sms message when this item would be ready for collection, as there previous message said my order would be processed shortly, it is now 19.35pm and this store closes at 20.00pm, I chose this stores location (Sutton coldfield) only for the fact it was closer for me, I would like to point out, I never have this kind of issue with the minworth branch, which I wished I used, maybe the staff at minworth can show the staff at Sutton coldfield how things are done."

Calum says

"Not a patch on toolstation, I've always found prices are much higher than toolstation and the quality of products to be considerably lower. The LAP stock is in the most part is under par and its not a product I'd ever buy and install for a customer."

Roderick Dodd says

"Don`t carry the stock! A couple of time click paid and collect from home , its been two days before I get text saying I can collect!! thats no good for tradesmen who want the materials more or less straight away, also straight talking attitude , I asked for refund because after click/collect ,goods were not there two days later, might as well shop around or go online !! ....you can get it quicker !! was told no refund as we have not got the goods yet?? GET REAL SCREWFIX"

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